Getting Started in Service Design: A How-To-Do-It Manual for Librarians

Getting Started in Service Design A How To Do It Manual for Librarians Service design is a holistic collaborative methodology that puts the user at the center of the service delivery model Because this approach prioritizes users and their overall experience it s a valu

  • Title: Getting Started in Service Design: A How-To-Do-It Manual for Librarians
  • Author: Joe J. Marquez Annie Downey
  • ISBN: 9780838915646
  • Page: 215
  • Format: Paperback
  • Service design is a holistic, collaborative methodology that puts the user at the center of the service delivery model Because this approach prioritizes users and their overall experience, it s a valuable framework that librarians and administrators can use as a group to assess, revise, and create library services, spaces, and workflows In this book, the authors use an aService design is a holistic, collaborative methodology that puts the user at the center of the service delivery model Because this approach prioritizes users and their overall experience, it s a valuable framework that librarians and administrators can use as a group to assess, revise, and create library services, spaces, and workflows In this book, the authors use an action oriented assortment of exercises, templates, and tools to make service design accessible to all types of libraries Escorting readers through all the fundamentals, this how to do it manual introduces the service design concept, what it is used for, and how it can benefit every institution includes a checklist for determining if service design is the best approach describes the four necessary phases for any service design project, with key exercises for thinking in service design terms to craft a thick description of the library s users and behavior explains the importance of making assessment part of the fabric of the library, and offers tools following through reviews real life examples of implemented service design, spotlighting how students and researchers use library services provides templates for documenting service design and offers advice for moving forward and managing change.This book is the perfect primer for those new to the methodology as well as a useful reference to consult throughout a service design project.

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    About “Joe J. Marquez Annie Downey

    • Joe J. Marquez Annie Downey

      Joe is the co author with Annie Downey of Library Service Design A LITA Guide to Holistic Assessment, Insight, and Improvement and Getting Started in Service Design In 2017, he was awarded the first Future of Libraries Fellowship from the ALA Center for the Future of Libraries He has presented and written on service design, UX tools, library space assessment, website usability, and marketing of the library His current research interests include service design in the library environment and space usage assessment Joe is the co founder of the LUX Service Design consulting firm He holds an MLIS from the University of Washington iSchool and an MBA from Portland State University Joe is an academic librarian in Portland, OR, where he lives with his wife and two sons.

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